Terms of sale

These general terms of sale govern sales by Cepimac BV under the Sonixtek brand. Part A applies to every customer. Part B applies only to business customers and Part C only to consumers. Where Part B or Part C says something different from Part A, that part prevails for the customer group concerned.

Part A – All customers

A1. Seller

Cepimac BV, Rochesterlaan 11, 8470 Gistel, Belgium. VAT and enterprise number BE 0656.824.216. Brand: Sonixtek. E-mail: info@sonixtek.eu. Telephone: +33 1 89 48 03 68.

A2. Business customer or consumer

A consumer is a natural person who buys for purposes outside their trade, business, craft or profession. Every other buyer is a business customer, including companies, sole traders buying for their business, public bodies, schools and laboratories. If you order with a company name or a VAT number, we treat the purchase as a business purchase unless you tell us otherwise.

A3. Scope

These terms apply to all quotations, order confirmations, sales and deliveries of machines, accessories, spare parts and consumables by Cepimac BV. A business customer's own purchase conditions do not apply unless we accept them in writing. Anything that departs from these terms applies only if agreed in writing, for example in a quotation; e-mail counts as writing.

A4. Product information and quotations

Product pages, technical data and prices on the website describe our range; they are not a binding offer. Photos may differ from the delivered machine in details such as accessories or labels. Most machines are sold by quotation: the quotation states the machine and its configuration, the price, the delivery terms and the expected delivery time. A quotation is valid for the period it states, or for 30 days if it states none. Benchtop units that we hold in stock in our warehouse in Germany can also be ordered and paid online; their product page then shows a Buy button.

A5. How the contract is formed

There are two ways to buy: an online order for the in-stock units that show a Buy button (A5.1), and a quotation for all other machines (A5.2).

A5.1 Online order

• With Buy you place a unit in the basket. On the checkout page you choose the quantity (up to the stock shown) and the delivery country. We deliver online orders to Belgium, the Netherlands, Germany, France, Luxembourg and Austria.
• You enter your name, e-mail address, telephone number and the delivery and billing address and, if you wish, a company name and a VAT number. Before you order, the checkout page shows the items, the total price including VAT, the VAT amount and the delivery cost. Up to that point you can change quantities, remove items and correct your entries at any time.
• You confirm that you have read these terms and the withdrawal information. By clicking the button Order with obligation to pay you make a binding offer to buy the items in the basket.
• You are then taken to the secure payment page of our payment service provider Mollie B.V. and pay there with one of the payment methods offered.
• Once the payment has been confirmed, we send you an order confirmation by e-mail. It contains the order details, these terms and the withdrawal information with the model withdrawal form. The contract is concluded with this order confirmation. If the payment fails or is cancelled, no contract is formed.

A5.2 Quote request and quotation

• You send us a quote request through the form on the website, by e-mail or by telephone. A quote request commits you to nothing. Before sending the form you can review your entries and correct any mistake; after sending, the website shows a reference number.
• We reply by e-mail with a quotation. It states the product and its configuration, the total price including VAT, delivery costs, delivery time and payment terms; for consumers it also includes these terms and the withdrawal information and form.
• The contract is formed when you accept the quotation by e-mail (consumers: with a clear statement that you order with an obligation to pay) and we confirm the order by e-mail with the invoice. We keep a record of the contract; you receive the confirmation and these terms by e-mail.

A5.3 For both ways

• We may decline an order, for example when a product is no longer available or a price shown is an obvious error. We tell you promptly and refund anything you have already paid.
• The contract can be concluded in English, German, French or Dutch. If the language versions differ, the version in the language of the contract prevails.
• We store the contract text (the order details and these terms). You receive it by e-mail with the order confirmation or the quotation; it is not kept available for you online afterwards.

A6. Prices and VAT

• Prices are in euro and include VAT at the rate that applies to your delivery; the quotation or order confirmation shows the VAT rate and amount. For most machines the price is given in a quotation.
• Online orders: the price on the product page includes Belgian VAT (21 %). In the checkout, VAT is calculated at the rate of the delivery country, and the final price is shown before you order. Delivery is included in the price.
• Delivery costs are shown before you order or stated in the quotation. Unless stated otherwise, prices do not include installation, commissioning, training or cleaning chemistry.
• Business customers registered for VAT in another EU member state: when the goods are transported to that member state and the legal conditions are met, we invoice without VAT as an exempt intra-Community supply (Article 138 of Council Directive 2006/112/EC), and you account for the VAT in your own country (reverse charge). We check your VAT number in the EU VIES system before invoicing. If the conditions are not met, we charge VAT. This applies to orders by quotation only: online orders are always charged with VAT. If you want to buy without VAT under these conditions, please request a quotation.
• Deliveries outside the EU are made on quotation only.

A7. Payment

Online orders. You pay in advance on the payment page of Mollie B.V., Amsterdam (Netherlands), a licensed payment institution, with the payment methods offered there. We ship once Mollie has confirmed the payment. Refunds, for example after a withdrawal, are made through Mollie to the means of payment you used.

Orders by quotation. Payment is made in advance by bank transfer to the account shown on the invoice, quoting the invoice number. We ship, or start production, once the full amount has been received. For custom-built lines the quotation may set a payment schedule instead. If payment does not arrive within 14 days of the invoice, we may cancel the order after one reminder; neither party then owes the other anything. Charges of the payer's own bank are paid by the payer.

A8. Retention of title

The goods remain our property until the price, including costs and any interest, has been paid in full. Until then a business customer may not pledge the goods or transfer them as security, and must inform us immediately if a third party seizes or claims them. Where the law allows, the retention of title also applies if the buyer becomes insolvent (in Belgium, Book XX of the Code of Economic Law).

A9. Personal data

We use your data to handle your request, order, delivery and after-sales service. Details are in our privacy statement.

Part B – Business customers only

B1. Delivery, delivery time and transfer of risk

• Delivery takes place on the terms in the quotation or order confirmation, normally expressed as an Incoterm (Incoterms 2020). If none is stated, delivery is FCA our warehouse. Risk passes as that Incoterm provides.
• Delivery times are estimates. They start when the order is confirmed, the payment or agreed deposit has been received and, for custom-built machines, all technical details have been agreed. A reasonable delay gives no right to cancel or to compensation.
• If we exceed the confirmed delivery time by more than 8 weeks, you may give us a reasonable final period in writing and, if we still do not deliver, cancel the delayed part of the order. Payments for that part are then refunded.
• We may deliver in parts. For freight deliveries you provide access, unloading equipment and a site that is ready for the machine (power, water, drain, extraction) as described in the quotation. Waiting time or a failed delivery caused by the buyer is charged at cost.
• If you do not take delivery on the agreed date, risk passes to you on that date and we may charge reasonable storage costs.

B2. Inspection on delivery and complaints

• Inspect the goods and their packaging on arrival. Note any visible transport damage or missing packages on the carrier's delivery document and send us photos within 2 working days.
• Report other visible defects and wrong quantities in writing within 8 days of delivery. Report hidden defects in writing within 8 days of discovering them, and in any case before the warranty in B3 ends.
• Include the order number, a description and photos or a video. Goods not reported in time are considered accepted for defects that could have been found within the period.
• Do not send goods back without our written agreement and a return reference. A complaint does not suspend payment for goods that are not affected.

B3. Warranty for business customers

We warrant that the goods are free from defects in material and workmanship for 12 months from delivery. The warranty covers parts only: at our choice we replace or repair the defective part or, where needed, the machine; if neither is possible at reasonable cost, we reduce the price or refund it against return of the goods. Unless the quotation states otherwise, labour, travel and transport costs are not covered. Replaced parts become our property.

The warranty does not cover wear parts and consumables, nor damage caused by running the tank empty or below its minimum level, by unsuitable or aggressive chemistry, by a wrong supply voltage, by lack of maintenance, by use contrary to the manual, by modifications or repairs by others, or by transport arranged by the buyer. To the extent the law allows, this warranty replaces the statutory warranty against hidden defects; it does not limit our liability for defects that we knew of or could not have been unaware of, nor any liability that Belgian law does not allow to be excluded.

B4. Machines built to the customer's specification

For custom-built lines and machines made to your specification, the agreed technical specification (in the quotation or in a specification confirmed by both parties) defines what we deliver. You are responsible for the accuracy of the information you give us: the parts to be cleaned, the contamination, the throughput, the chemistry and the site conditions. Changes after the order confirmation need written agreement and can change price and delivery time.

The cleaning result depends on the parts, the contamination and the chemistry. A specific cleaning result is only guaranteed if the contract states it together with a test method. Once production has started, a custom order can no longer be cancelled free of charge; if you cancel, you pay the costs we have incurred and committed.

B5. Liability

• Our liability is limited to direct damage and, in total, to the invoice value excluding VAT of the goods concerned.
• We are not liable for indirect damage such as loss of production, downtime, loss of profit or claims of third parties.
• Ultrasound can damage some materials and coatings. You decide whether your parts are suitable for ultrasonic cleaning and test a sample first. We are not liable for damage to cleaned items unless it is caused by a defect of our machine.
• These limits do not apply in case of intentional fault or gross negligence by us or our staff, to the non-performance of an essential obligation of the contract, to death or personal injury, to liability under product liability law, or in any other case where Belgian law does not allow liability to be limited.

B6. Force majeure

We are not liable for delay or non-performance caused by events beyond our reasonable control, such as strikes, disruption of transport or supply, export or import restrictions, epidemics, war, natural disasters or cyber incidents. The delivery time is extended for as long as the event lasts. If it lasts more than 3 months, either party may terminate the affected part of the contract in writing without compensation; payments for goods not delivered are refunded.

B7. Late payment

Where an agreed payment, such as an instalment, is late, interest and a fixed recovery compensation are due without notice as provided by the Belgian Law of 2 August 2002 on combating late payment in commercial transactions. We may suspend deliveries until the amount is paid.

B8. Applicable law and courts

Contracts with business customers are governed by Belgian law. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply. Disputes are decided exclusively by the courts competent for the registered office of Cepimac BV (Belgium). We may also bring a claim before the courts of the buyer's seat.

Part C – Consumers only

C1. Delivery and transfer of risk

• We deliver benchtop units by parcel from our warehouse in Germany to addresses in the EU. For online orders, delivery is included in the price (delivery countries: see A5.1); for orders by quotation, the quotation confirms the delivery cost and the expected delivery time before you order.
• If no delivery date is agreed, we deliver within 30 days of the contract. If we are late, you may set us an appropriate extra period; if we still do not deliver, you may terminate the contract and we refund all payments without undue delay. If the date was essential, you may terminate straight away (Article 18 of Directive 2011/83/EU).
• Risk of loss or damage passes to you only when you, or a person you name other than the carrier, take physical possession of the goods. If you appoint your own carrier and we did not offer that carrier, risk passes when the goods are handed to that carrier (Article 20 of Directive 2011/83/EU).
• Please check the parcel on arrival and tell us about transport damage as soon as possible. This helps us claim from the carrier; it does not limit your legal rights.

C2. Right of withdrawal

As a consumer you can withdraw from a purchase made at a distance within 14 days, without giving a reason. Conditions, exceptions and the withdrawal form are on the page Right of withdrawal.

C3. Legal guarantee of conformity (2 years)

Under EU Directive 2019/771 (text on EUR-Lex), as implemented in the Belgian Civil Code, we are responsible for any lack of conformity that exists when the goods are delivered and becomes apparent within two years of delivery.

• The goods must match their description, be fit for their normal use, have the quality and performance usual for such goods, and come with the accessories and instructions you can reasonably expect.
• A lack of conformity that becomes apparent within two years of delivery is presumed to have existed at delivery, unless we prove otherwise or this is incompatible with the nature of the goods or of the defect.
• You are first entitled to repair or replacement, free of charge, within a reasonable time and without significant inconvenience. We may choose the other remedy if one is impossible or disproportionate. If repair and replacement fail, are refused or would be unreasonable, or if the defect is serious, you may ask for a price reduction or, unless the defect is minor, end the contract and get your money back.
• Please tell us within two months of discovering the defect.
• To make a claim, write to info@sonixtek.eu with your order number, a description and photos or a video. We arrange collection or tell you where to send the unit; the cost of the remedy is ours.
• Damage caused after delivery by use contrary to the manual, for example running the tank empty or using unsuitable chemistry, is not a lack of conformity.
• The legal guarantee is free of charge and cannot be excluded or limited by contract. If you live in another member state, your national law may give you additional rights (see C6).

C4. Commercial warranty

We do not give consumers a separate commercial warranty; the legal guarantee in C3 applies.

C5. Liability

We are liable towards consumers as the law provides. Nothing in these terms limits liability that the law does not allow to be limited, in particular for intentional or serious fault, for death or personal injury, or under product liability law. We recommend testing a sample part first, because ultrasound can damage some materials and coatings.

C6. Applicable law and courts

Belgian law applies. If you live in another EU member state, you keep the protection of the mandatory consumer rules of that country (Article 6 of Regulation (EC) No 593/2008, Rome I). You may bring a claim before the courts of your place of residence or of our registered office; we can only sue you before the courts of your place of residence (Articles 17 to 19 of Regulation (EU) No 1215/2012, Brussels Ia).

C7. Complaints and out-of-court settlement

Please contact us first at info@sonixtek.eu. We aim to reply within 5 working days. We are not obliged and not willing to take part in proceedings before a consumer dispute resolution body. You can nevertheless contact the Belgian Consumer Mediation Service (consumentenombudsdienst.be) or, for cross-border questions, the European Consumer Centre Belgium (eccbelgium.be).

Last update: 5 October 2026